Description

Terms and Conditions

Substitution Policy
– Image representations: Images are guides only, and final products may vary.
– Substitutions: May be made due to flower availability, with efforts to maintain shape, size, and color.

Unsuccessful Deliveries
– Failed delivery attempts: May result in additional fees for another attempt.
– Reasons for failed deliveries: Include incorrect addresses, recipient refusal, or locked properties.

Privacy and Anonymity
– Personal information protection: We maintain data integrity and security.
– Sender anonymity: Available upon request, but sender information may be disclosed if recipient queries.

Cancellations and Refunds
– Cancellation limitations: Orders cannot be canceled after its completed and ready for delivery.
– Delivery fees: May still apply if courier has already left with the order.

Customer Satisfaction
– Quality control: We strive for high-quality products and service.
– Issue resolution: Requires photo evidence within 36 hours of delivery.

Weather Policies
– Hot weather: Deliveries may be attempted later in the day or left by the door in shaded areas.
– Extreme weather: Deliveries may be attempted later in the day or left by the door in sheltered areas.

Weather Policy
At Westside Flowers, we prioritize timely delivery and product quality. In extreme weather conditions, we balance punctuality with ensuring our arrangements arrive in the best possible condition, guaranteeing a wonderful experience for our recipients.

By ordering with us, you agree to our terms and conditions

Terms and Conditions Agreement
By using our website, browsing, or making a purchase, you agree to our terms, conditions, and disclaimers. Any purchase made on our site binds you to these terms. We reserve the right to update these terms at any time, and continued use of the site implies your acceptance of any changes.

Delivery Challenges
Westside Flowers may encounter difficulties delivering orders due to:

– Recipient refusal: If the recipient declines the delivery.
– Incorrect address: If the provided address is inaccurate.
– Locked properties or security issues: If occupants are absent or the building has strict security protocols.
– Business address closure: If the delivery location is a business that’s closed.

If incorrect information is provided, Westside Flowers cannot be held responsible for failed deliveries. Redelivery attempts may incur additional fees.